Q5Bet Privacy Policy

1. Who We Are

This Privacy Policy applies to the Q5Bet online gaming platform, accessible at q5bet.vu ("the Platform", "Q5Bet", "we", "us"). Q5Bet provides Sports Betting, Live Casino, Slots, Fish Games, Bingo and VIP services to registered adult players in Pakistan.

When you register an account on Q5Bet, you are interacting with our platform directly. We act as the data controller — meaning we determine the purposes and means of processing your personal data. Where we work with specialist service providers (such as payment processors, identity verification providers and game software studios), those providers act as data processors on our behalf and are bound by data processing agreements that restrict how they may use your information.

If you have any questions about how your data is handled, or wish to exercise any of your data rights, the contact details for our privacy team are provided in Section 13 of this policy.

2. Information We Collect

Q5Bet collects personal information when you register, use account features, make deposits or withdrawals, contact support, or interact with the platform in other ways. Below is a summary of the categories of data we collect and the circumstances in which each type is gathered.

Registration & Identity Data

• Full name, date of birth and gender as provided during account registration.
• Email address and mobile phone number used to create and access the account.
• Government-issued identity document details (such as CNIC number) where identity verification is required.
• Residential address where provided or required during verification.

Financial & Transaction Data

• Deposit and withdrawal amounts in PKR, transaction dates and payment method type (JazzCash, Easypaisa, Raast, bank transfer, card or other mobile wallet).
• Transaction reference numbers generated by payment processors for each deposit or withdrawal.
• Account balance history and bonus activity records.

Gaming Activity Data

• Bet history, game session logs, wager amounts, game outcomes and time spent on each game category.
• Sports betting selections, live bet activity and settlement records.
• Bonus usage, wagering progress and promotional participation history.

Technical & Device Data

• IP address, device type, operating system and browser version at the time of login or gameplay.
• Session timestamps, page interaction data and navigation patterns within the platform.
• Cookie identifiers and similar tracking technologies as described in Section 6.

Support & Communication Data

• The content of live chat conversations, emails or other messages sent to Q5Bet support.
• Records of decisions made on support tickets, account reviews and dispute resolutions.

3. How We Use Your Data

The data Q5Bet collects is used for clearly defined purposes that are necessary to provide you with a functional, secure and personalised gaming experience. We do not use your data for purposes beyond what is described here without first obtaining your consent or updating this policy.

Purpose	Data Used
Account creation & management	Registration data, email, mobile number
Identity & age verification	CNIC details, date of birth, document scans
Processing deposits & withdrawals (PKR)	Transaction data, payment method references
Fraud prevention & account security	IP address, device data, transaction patterns
Customer support & dispute resolution	Support messages, game logs, account history
Responsible Gaming monitoring	Gaming activity data, session times, deposit history
Personalised promotions (if opted in)	Game preferences, betting history, location
Platform improvement & analytics	Aggregated, anonymised usage data

Where we use your data for analytics or platform improvement, the data is aggregated and anonymised before analysis — meaning it cannot be traced back to your individual account.

4. Legal Basis for Processing

Q5Bet processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance — processing your registration data, financial transactions and account management activities is necessary to deliver the services you signed up for.
• Legal obligation — identity verification, age checks and transaction record-keeping may be required to comply with applicable legal and financial compliance obligations.
• Legitimate interests — fraud prevention, platform security monitoring and responsible gaming oversight are carried out on the basis of our legitimate interest in operating a safe and fair platform.
• Consent — where we send you promotional communications about bonuses, PSL betting offers, new game releases or VIP rewards, we do so only where you have given your explicit consent. You may withdraw this consent at any time.

5. Sharing Your Information

Q5Bet does not sell or rent your personal data to any third party. We share data only in the following limited and necessary circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, bank and card processing partners receive transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy frameworks and are selected on the basis of their security standards.
• Identity verification providers — where document verification is required, your identity documents may be reviewed by a specialist KYC (Know Your Customer) service provider operating under a data processing agreement with Q5Bet.
• Game software providers — for Live Casino games operated by third-party studios, certain session data is processed by the studio's systems to run the game. This data is limited to what is needed to deliver gameplay and settle bets.
• Fraud and security services — anonymised device and behavioural data may be shared with security monitoring tools to detect suspicious activity, cheating or account compromise attempts.
• Legal and compliance requirements — Q5Bet may disclose personal data where required by law, court order or to protect the rights, property or safety of the platform and its users.

6. Cookies and Tracking Technologies

Q5Bet uses cookies and similar technologies to provide a smooth and personalised experience when you visit the platform. A cookie is a small data file placed on your device when you visit a website. It allows the site to remember certain information about your session.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These keep you logged in, maintain your session security and remember your language preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players navigate the platform. Data is aggregated and anonymised. These help us improve page layouts, game discovery and the overall user experience.
• Preference cookies — remember settings you have chosen, such as your preferred game category, display settings or notification preferences.
• Marketing cookies — only placed where you have given consent. Used to show relevant promotions and bonus offers based on your activity on the platform. You can opt out at any time from your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of the Q5Bet platform from working correctly. Clearing cookies will log you out of your current session.

7. Data Retention

Q5Bet retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect both our operational needs and legal record-keeping obligations:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years following permanent account closure, to meet financial record-keeping requirements.
• Transaction records — all PKR deposit, withdrawal and wagering records are retained for a minimum of 5 years from the date of the transaction.
• Support communications — live chat logs and email correspondence are retained for 3 years from the date of the last interaction, or longer if the matter relates to an open dispute.
• Marketing consent records — records of your consent to or opt-out from marketing communications are retained for 3 years from the date of the relevant action.
• Analytics data — anonymised platform usage data used for analytics is retained indefinitely, as it cannot be linked to individual accounts.

Once the applicable retention period has passed, data is securely deleted or anonymised. You may request early deletion of certain data types — see Section 8 for your rights in this regard.

8. Your Rights Over Your Data

As a Q5Bet account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the Q5Bet privacy team using the details in Section 13. We will acknowledge your request promptly and respond within 72 hours in most cases.

• Right of access — you may request a copy of all personal data Q5Bet holds on your account. We will provide this in a clear, readable format.
• Right to correction — if any data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For example, if your registered mobile number has changed, contact support to update it.
• Right to deletion — you may request that we delete your personal data. This right is subject to our legal obligations — transaction records and identity verification data must be retained for the periods stated in Section 7, even after account closure.
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your data while a correction or deletion request is being processed.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the legality of prior processing. Withdrawal of consent does not close your account or affect your access to Q5Bet games.
• Right to data portability — you may request a structured, machine-readable copy of data you provided to Q5Bet where processing is based on contract or consent.

9. Children and Minors

Q5Bet is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any feature of the Q5Bet platform. We do not knowingly collect personal data from anyone under 18 years of age.

During registration, players are required to confirm their age. Where Q5Bet has grounds to believe an account may belong to a minor, the account will be suspended immediately and age verification documents will be requested. If it is confirmed that an account belongs to an underage user, the account will be closed, all bets will be voided, and any deposited funds will be returned to the payment source.

Parents and guardians are encouraged to use device-level parental controls and to keep their Q5Bet login credentials private. If you believe a minor has accessed or registered on Q5Bet, please report this to our support team immediately so the matter can be resolved quickly.

10. Security Measures

Protecting your personal data is a core operational priority at Q5Bet. We implement a combination of technical and procedural security measures designed to prevent unauthorised access, data loss, disclosure or misuse.

• SSL/TLS encryption — all data transmitted between your device and the Q5Bet platform is encrypted using 256-bit SSL/TLS technology. This applies to login, deposit flows, account settings and all other data exchanges.
• Secure password storage — account passwords are hashed using a strong one-way algorithm. Q5Bet staff cannot see your password in plain text, and it is never stored in a reversible format.
• Access controls — access to player data within Q5Bet's systems is restricted to staff whose role specifically requires it. Access is logged and audited regularly.
• Fraud monitoring — automated systems monitor account activity around the clock, flagging unusual login behaviour, irregular transaction patterns and potential account compromise for immediate human review.
• Regular security reviews — Q5Bet conducts periodic internal security assessments to identify and address vulnerabilities before they can be exploited.

While we maintain strong security practices, no digital platform can guarantee absolute security. You also play an important role — please use a strong, unique password for your Q5Bet account, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access to your account.

11. Third-Party Services and Links

The Q5Bet platform integrates with a number of third-party services to deliver certain features — including Live Casino games streamed by external studios, payment processing through JazzCash, Easypaisa and Raast, and identity verification tools. Each of these providers operates under its own privacy policy and security standards.

When you interact with a third-party service through Q5Bet — for example, entering a Live Casino studio or completing a JazzCash payment — certain data may be processed by that provider's own systems. Q5Bet selects third-party providers carefully and requires them to maintain data security standards consistent with our own. However, Q5Bet is not responsible for the privacy practices of third-party services beyond the scope of our data processing agreements with them.

12. Changes to This Privacy Policy

Q5Bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we offer, or to keep pace with applicable legal and industry standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are significant — meaning they materially affect how we collect, use or share your data — we will notify registered players by email or through an in-platform notification before the changes take effect. This gives you the opportunity to review the update and, if you do not agree, to contact us with your concerns or close your account.

Minor updates — such as editorial clarifications, improved wording or corrections to formatting that do not change the substance of any data practice — may be made without separate notification. We encourage you to review this policy periodically to stay informed about how Q5Bet handles your information.

13. Contact and Data Requests

If you have a question about this Privacy Policy, want to understand more about how a specific type of data is used, or wish to exercise any of the rights described in Section 8, you can reach the Q5Bet privacy team through the following channels:

• Email — [email protected] for all data-related requests and privacy enquiries. Please include your registered email address and a brief description of your request in the subject line.
• Live Chat — available 24/7 within the Q5Bet platform for general privacy questions. For formal data rights requests, email is preferred as it creates a documented record of your request.
• General Support — [email protected] for all other account-related matters, including security concerns and account access issues.

When submitting a data rights request by email, please include a copy of your government-issued identity document so we can verify your identity before acting on the request. This step protects you — we will not release, modify or delete account data without first confirming that the request comes from the verified account holder.

We aim to acknowledge all privacy-related requests within 24 hours and to provide a full response or resolution within 72 hours. Complex requests involving large volumes of data or legal consultation may take slightly longer, in which case we will keep you informed of progress.